Privacy Policy

1. Collection of Information

We collect information you provide directly to us when you use our Services. This includes:

• Account information (email address, name)
• Video URLs and content identifiers you submit for transcription
• Audio and video files you upload for transcription
• API usage data and request logs
• Payment information (processed securely by our payment provider)

2. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your transcription requests
• Send you technical notices and support messages
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or abuse

TranscriptHQ will not share your personal data with third parties without your prior consent, except as necessary to provide and improve the Services or as required by law.

3. Data Storage and Retention

Transcription job data, including extracted transcripts, is stored temporarily to allow you to access your results. Uploaded audio and video files are automatically deleted after processing. We retain account information for as long as your account is active or as needed to provide you Services.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. API keys are encrypted, and all data transmission is secured via HTTPS.

5. Third-Party Services

Our Services integrate with third-party providers for:

• AI transcription (Groq/Whisper for audio transcription)
• Translation services (Google Translate)
• Payment processing (secure payment providers)
• Authentication (OAuth providers like Google, GitHub)
• Cloud storage (AWS S3 for temporary file storage)

These services have their own privacy policies governing the use of your information.

6. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may use analytics cookies to understand how users interact with our Services. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications

To exercise these rights, please contact us at support@transcripthq.io

8. Changes to Our Privacy Policy

TranscriptHQ reserves the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy. We will notify you of significant changes via email or through the Services.

9. Contact

If you have any questions about this Privacy Policy, please contact us at support@transcripthq.io